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Guides and resources to help you get the most out of your real estate media.
Guides
Services and pricing
How does Capture pricing work?
Every service is priced on its own — there are no packages to choose between. Two things set the price: Your property…
What is a Marketing Kit and what do I get?
A Marketing Kit is the listing already designed. You get nine finished graphics built on your own branding — your logo,…
What is the Walkthrough Reel?
The Walkthrough Reel is your listing's home tour, cut vertical and shorter: 9:16, made to play full screen on Instagram…
What's the difference between the Walkthrough Video and the Walkthrough Reel?
Same tour, different shape. Walkthrough Video Walkthrough Reel Format 16:9 horizontal 9:16 vertical Length The full tour…
Can I appear on camera in my reel?
Yes. Add Agent On-Camera at checkout (+$199) for a branded intro, walkthrough commentary or outro with you on camera. It…
How much does a Walkthrough Video cost?
Walkthrough Video pricing scales with the size of the property, so you only pay for what your listing actually needs.…
What format is the reel delivered in?
Your reel is delivered as a 9:16 vertical video , optimized for: Instagram Reels TikTok Facebook/Meta Reels YouTube…
What is the Agent On-Camera add-on?
Agent On-Camera adds a branded intro, walkthrough commentary or outro to your video, with you speaking directly to the…
What are Aerial Annotations?
Aerial Annotations turn your drone photos into a neighborhood story. We overlay key information directly onto your…
What are Neighbourhood Shots, and can I put them on the MLS?
Neighbourhood Shots are photos of the area around your listing — the park at the end of the block, the SkyTrain…
How much does a Matterport 3D Tour cost?
Matterport 3D Tour pricing scales with the size of the property. The price is calculated automatically when you enter…
How much do Drone Photos and Drone Video cost?
Drone Photos and Drone Video are priced as flat add-ons, not by property size: Add-on Price Drone Photos $199 Drone…
What is the Omidia Signature Film?
The Omidia Signature Film is a short film about one home, written and directed by Omid. It's vertical, about 25 to 40…
How is the Signature Film different from the Walkthrough Reel?
The reel is the tour. The film is an idea written for the home. Walkthrough Reel Signature Film Starts from The floor…
Booking, editing and delivery
How much does Transform cost?
Transform pricing depends on the edit type. Each photo is priced individually — no volume tiers, no hidden fees. Edit…
What is the turnaround time for Transform?
Turnaround time varies by edit type: Day-to-Dusk : 24 hours standard · 12 hours rush Image Enhancement : 24 hours…
Can I choose the furniture style?
Yes! We offer a wide range of curated styles to match any property: • Designer's Choice • Modern • Contemporary •…
What if I need changes to the staged photos?
We want you to love the results! Once your edits are ready, you'll see a Ready for your review banner on your order page…
What is Day-to-Dusk (Virtual Twilight)?
Day-to-Dusk converts your daytime exterior photos into stunning twilight/dusk scenes with warm glowing windows and…
What does Image Enhancement include?
Image Enhancement is our "fix my photo" service. It covers a wide range of corrections: Sky Replacement : Replace…
What is AI Upscaling & Restoration?
Upload low-resolution, blurry, or heavily compressed photos and our AI will upscale them up to 4x resolution . When to…
What is Virtual Renovation?
Virtual Renovation changes finishes, materials, and surfaces in existing rooms. Unlike staging (which adds furniture to…
What is Virtual Staging?
Virtual Staging digitally furnishes empty rooms so buyers can visualize the space at its full potential — at a fraction…
What services are included in Capture?
Capture covers all your on-site listing media. Pick only the services you need — everything is ordered individually, and…
What is the standard delivery timeframe for photos and videos?
The estimate on the booking screen is the one that applies to your order. It is worked out from what you actually…
How do I book a photoshoot?
Booking is easy and done entirely online: Click New Order → Capture . Enter the Property Address (we'll…
Do you service my area?
We serve Greater Vancouver , and your address is checked as you type it — the travel fee, if there is one, is shown…
How should I prepare the property for photography?
Getting the property camera-ready is the single most important thing you can do for great listing photos. We put…
What is your cancellation and rescheduling policy?
You can reschedule from your Order Dashboard — open the order and press Reschedule . Cancelling a shoot you have already…
What is Feature Sheet Design and how does pricing work?
Feature Sheet Design is a custom-designed 4-page 8.5×11 digital feature sheet for your listing — branded with your logo,…
Payments and referrals
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express . Card payments are securely processed…
When am I charged for an order?
For most orders, payment is taken when you book . That's what lets us confirm your time slot and start work without…
How does the referral program work?
Omidia's referral program lets you earn rewards by introducing other real estate agents to the platform. Here's how it…
How do I find my referral link?
Your referral link is available in the Refer & Earn section of your dashboard. Log in to your account. Click Refer &…
When do I get my $25 referral credit?
Your $25 credit is issued automatically once the agent you referred completes their first paid booking using your…
Can I use both a referral discount and a promo code?
Only one discount applies per order — whichever is higher. If you have a promo code worth $30 and a referral credit…
What are the rules for the referral program?
Self-referrals are not allowed. You cannot refer yourself using a different email address or account. The $25 new-agent…
Your account
How do I create an account?
To create an Omidia account: Click Sign In at the top right of any page. Select Create Account . You can sign up using…
How do I reset my password?
If you've forgotten your password: Go to the Sign In page. Click the Forgot Password? link. Enter your email address and…
Do you offer team accounts?
Yes — Team Members lets you give a co-listing partner or assistant access to your order files. Go to Settings →…
Does Omidia offer any free tools?
Yes — two free tools are available at theomidia.com/tools , no account needed: MLS Photo Optimizer — resizes and…
Can I control which email notifications I get?
Yes. Go to Settings → Notifications to turn individual email types on or off — order confirmations, order…
Need to talk to someone?
Call or text Omid at 604-724-9224, or submit a support request from your dashboard and we'll get back to you within one business day.
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