Privacy Policy

1. Introduction

Omidia ("Company," "we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our media platform and related services.

This Privacy Policy complies with the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

2. Information We Collect

2.1 Information You Provide

• Account Information: Your name, email address, phone number, and company or brokerage. Sign-in is handled by Google Firebase Authentication — we never see or store your password.
• Order Information: Property addresses, property size, order notes, and payment records
• On-Site Data: Access codes, entry instructions, key pick-up details, and visual data of property interiors and exteriors captured during photography sessions
• Tenant Contact: If a property is tenanted, the contact name and phone number you give us so we can arrange access (see 6A)
• Content: Photographs and images submitted for editing
• Communications: Customer support inquiries and feedback

2.2 Information Collected Automatically

• Pages visited and features used
• Device type, browser type, and operating system
• IP address and general location data
• Cookies and session data
• Referral tracking data: If you visit Omidia via a referral link, we set a cookie named omidia_ref in your browser containing the referral code. This cookie is valid for 30 days and is used solely to attribute the referral discount to your first booking. We also record the referral visit in our database to enable credit issuance to the referring user.

2.3 Information from Third Parties

• Google: Name, email, and profile picture when signing in with Google
• Stripe: Transaction confirmation and limited payment details
• Our bank: If you pay by Interac e-Transfer, the name your bank sends, the amount, and your order number

2.4 If You Use Our Site Without an Account

3. How We Use Your Information

• Process and fulfill your photo-editing orders
• Provide AI-powered image processing and generation
• Communicate order status and notifications
• Create and maintain your user account
• Process payments and maintain billing records
• Administer the referral program, including tracking referral visits, issuing new-agent discounts, and crediting referring users
• Show examples of our work in our portfolio, on our website, and on social media — we show the neighbourhood or city, never the street address (see 5A)
• Publish reviews and testimonials, but only where you have ticked the consent box and chosen how you want to be named (see 5A)
• Improve our Services and develop new features
• Comply with legal obligations

5. Disclosure of Your Information

We may share your information with:

5A. When We Publish Something of Yours

Reviews and testimonials

After a delivery we may ask how it went. If you leave a review and tick the consent box, we may publish it on our website and in our marketing. You choose how you are credited — your full name, your first name and last initial, or anonymously — and we publish the review, the service you bought, and the city. We never publish the street address. We record the date you consented and the version of the release you agreed to; the full release is at theomidia.com/testimonial-terms. Nothing is published until we approve it, and you can withdraw at any time by emailing [email protected], after which we take it down.

Your property photos in our portfolio

Under Section 3.3 of our Terms of Service, we may use the photos and video we produce for you in our own portfolio, website, social media, and advertising, to show what we do. Portfolio images are public. We show the neighbourhood or city, never the full address, and we do not publish anything identifying the owner or occupants. If a particular property should not appear, tell us and we will keep it out or take it down.

6. Your Privacy Rights

Under PIPA and PIPEDA, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Withdraw Consent: Withdraw consent for data collection
• Deletion: Request deletion of your personal information

How to make a request

Email [email protected] with "Privacy request" in the subject and tell us what you want. We will confirm we have it, and we will answer within 30 days, which is the time limit BC's Personal Information Protection Act sets. If we need longer we will tell you why before the 30 days are up. There is no charge for an ordinary request. We may need to check who you are before we hand anything over.

Deleting your account

You can delete your account yourself in Settings. That removes your profile, your orders and drafts, the photos and files stored with them, and your sign-in, and it cannot be undone — download anything you want to keep first. Some things are not removed automatically: shoots already in our business calendar, share links you created, referral records, any enquiry you sent us before you had an account, and payment records Stripe keeps for tax purposes. If you want those cleared too, email us and we will do it by hand.

Getting a copy of your information

We do not have a download-everything button. Email us and we will put together what we hold about you and send it in a form you can read.

6A. Information About Other People

Some of what we handle is personal information about people who are not our clients.

Tenants and occupants

If a property is tenanted, we ask you for a contact name and phone number so we can arrange access. We use it only to book and carry out that shoot. It is stored with the order, it appears in the calendar entry for the shoot, and it is included in the confirmation and reminder emails for that shoot. Before you give us a tenant's details, it is your responsibility to have told them and to have their agreement.

People and homes in photographs

Our work is photographs and video of a property, and drone photography can show neighbouring properties. It is your responsibility to have the owner's and the occupants' permission for us to attend, to photograph, and for the images to be published. We ask that people are out of frame during a shoot. If you are an owner, occupant, or neighbour and you are recognisable in an image we produced, or you want to know what we hold, write to [email protected] and we will remove or edit the image and answer you.

People you share files with

When you invite someone to view an order, we store their name and email address, we check whether they already have an Omidia account, we send them an invitation email, and we record when they download files. We tell you when they do. A share link works for anyone who has it until you revoke it, so treat it as you would a key.

7. Data Security

What we actually do. Traffic to our site is encrypted and forced onto HTTPS, files and data are encrypted at rest by our hosting provider, requests that change anything are checked against their origin, your dashboard is blocked from search engines, and your card details are entered directly into our payment processor's own fields and never reach our servers. One person — the owner — has administrative access. No system is perfectly secure, and we do not pretend otherwise.

If something goes wrong. If personal information we hold is lost, stolen, or seen by someone who should not have seen it, and we judge that it creates a real risk of significant harm to you, we will tell you as soon as we reasonably can and we will report it to the appropriate privacy regulator. We will tell you what happened, what information was involved, and what you can do about it. We keep a record of any such incident.

7B. Who at Omidia Can See Your Information

Omidia is one person. Omid Shariat is the only person with administrative access to client data, and there are no other staff accounts.

Account access for support. We can sign into your account and see what you see, so we can sort out a problem, fix an order, or place one for you over the phone. We record every time we do it. We do not use it for anything other than running your work.

Activity. While you are signed in, your browser tells us you are online about once a minute, so we can see who is currently using the site and which orders are moving. We also get an email when someone registers or signs in. We use this to spot a stuck booking and to know when someone is waiting on us. We do not build profiles from it and we do not share it.

If you would rather not appear on our internal activity view, email [email protected] and we will switch it off for your account.

8. How Long We Keep Things

We do not run an automatic deletion schedule for your media. Your files stay available in your dashboard so you can re-download them and reuse them in later orders. Deletion happens when you ask us, or when you delete your account.

If you would rather we did not keep your media indefinitely, tell us at the time of your order and we will delete the files once you have downloaded them.

8A. Emails We Send You

9. Cookies and Browser Storage

Your choices. You can block or delete cookies in your browser settings, and clearing your browser storage removes the items above. You can opt out of Google Analytics on every site you visit using Google's own browser add-on, and you can control advertising from Meta through Meta's own ad settings. Blocking the sign-in item will stop you staying signed in.

9A. Analytics and Advertising

Google Analytics. We use Google Analytics on every page of this site, including your dashboard. It records which pages you open, roughly where you are connecting from, and what device and browser you use. When you are signed in we also give Google your Omidia account ID, so we can see how an account uses the site rather than only an anonymous browser. We do not send Google your name or your email address. Google processes this in the United States under its own terms.

Meta (Facebook) pixel. We use the Meta pixel on our site to measure our advertising and to show ads on Facebook and Instagram to people who started a booking with us. It tells Meta which of our pages you opened, how far through booking you got, and the value of an order if you complete one. It does not send Meta your name, your email address, the property address, or your order number. To turn it off, block third-party cookies in your browser, or use Meta's own ad settings.

Our own counts. We keep our own record of how our free tools are used. That stays on our own servers and is described in 2.4.

Who is on the site right now. So we can see our own website being used, we keep a short live record of current visits on our own servers. For each visit that is a random browser number, the town or country your connection appears to come from, the website that sent you, whether you are on a phone or a computer, and the names of the pages you open in plain English, such as “Pricing” or “Booking wizard” — which lets us see the route through the site, and the page a visit ended on. We never store the web address itself, so a property address or an order number in a link is never kept here. We do not store your IP address. The record is deleted about an hour after your visit ends.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.