You can reschedule from your Order Dashboard — open the order and press Reschedule. Cancelling a shoot you have already paid for cannot be done from the dashboard: email us and we will handle it.
Moving an appointment
- More than 24 hours' notice: no fee. Early notice lets us re-route or backfill the slot.
- Less than 24 hours' notice: $50.
- Weather or safety: no fee, ever. If conditions make it unsafe to work or to fly, tell us and we move it at no cost.
Fees that apply on the day
- Not ready, or no access when we arrive: if the shoot cannot go ahead, $75 plus 50% of the services booked for that visit, excluding travel and rush fees. If we shoot as-is instead, no fee applies.
- Waiting on site: after 15 minutes past the scheduled start, $50 for each further 30 minutes we are asked to wait — for cleaners, stagers, movers, or access — up to $150.
- A reshoot you ask for after choosing to shoot in poor weather: 50% of the photography session cost.
Every fee here is told to you and invoiced separately. Nothing is charged to your card automatically, and we can waive them — if something went wrong, say so and we will look at it.
Full wording is in Terms 3.2 and 3.4; refunds are Section 8.